Human Performance Improvement

Our staff has spent their careers working in high-risk industries. They are familiar with risks to worker and public safety, threats to the environment, and potential large financial loss. Combating and mitigating those risks is a key element of almost everything we do.

Almost invariably, when a company faces issues they are due at some level to human error. These may be errors in the field that can result in worker injury or death, on up to errors introduced by the “knowledge worker” (or “paper toucher”) that can induce a series of latent errors that ultimately result in catastrophic failures. We all remember the BP oil spill of 2010!

Human error is rarely due to an individual’s deliberate actions. Rather, they are typically the result of factors such as ineffective management, a disorganized work environment, or inadequate training. But even in the best-run organizations, all humans make errors.

Our goal, when we work with a client on HPI, is to achieve a cultural change that minimizes the frequency and consequence of errors. This not only reduces risk; it also improves overall team performance, contributing directly to the company’s greater success.

The team we bring in to work with you is more than just classroom instructors. They can talk the talk AND walk the walk. Lucas is unique in the world of HPI trainers and practitioners in that we have worked in the arena of nuclear remediation and operations since 1994, and we understand high-risk operations from the bottom to the top.

Our approach is to mentor more than we teach. Maybe 20% of our work with you will go into teaching; the rest is all about instilling a new culture – and part of that is to train your people to be practitioners and instructors. We start the process of change at senior-level management – and the fact that our team is comprised of senior-level engineers and managers with on average a quarter century of practical experience will help get your management team on board. Once they understand and buy into what we teach, we start working with the all levels of staff down to the “boots on the ground” to achieve a pervasive, meaningful, lasting cultural change.

This process will not happen overnight. To be effective, HPI must be deeply ingrained into all aspects of your operation. This takes time, but it pays for itself in reduced risk and enhanced performance.